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Canceling or Renewing Credit Card Subscriptions

For a domain, as an organization owner, you can cancel one or more credit card subscriptions without contacting TIBCO Support. You can also revive a canceled subscription at any time by renewing or upgrading the subscription.

Considerations for Canceling or Renewing Credit Card Subscriptions

Read the following points before you cancel or renew a credit card subscription:

  • A subscription that was canceled before the renewal date remains active until the renewal date even after cancellation.
  • If you cancel a subscription before the renewal date, no refund can be claimed for the remaining days of the subscription.
  • If you renew a canceled subscription before the renewal date, you are not charged again for the previously paid period.


Canceling Subscriptions

You can cancel only credit card based subscriptions. TIBCO recommends that you read the “Considerations for Canceling or Renewing Credit Card Subscriptions” section before you cancel your subscription.

To cancel your subscription:

  1. On the Subscriptions tab, click Details on the domain tile.

  2. In the domain Subscription window, click Cancel subscription.

    A confirmation window is displayed.

  3. Confirm that you want to cancel the subscription.

    A message is displayed to indicate that the cancellation was successful.


Renewing Subscriptions

You can renew a canceled subscription at any time. TIBCO recommends that you read the “Considerations for Canceling or Renewing Credit Card Subscriptions” section before you renew your subscription.

To renew your subscription:

  • On the Subscriptions tab, click the Renew button on the domain tile of your choice.

    The Purchase Subscription window is displayed. Continue to fill out all the required details to renew your subscription. For more details on purchasing a subscription, see Upgrading a Subscription.